Frequently Asked Questions:

  1. Explain how your correspondence course works.
  2. Are these courses accredited?
  3. Who should take these courses?
  4. How much of my time will be involved?
  5. What is included in the course cost?
  6. What if I need extra help?
  7. Is there a refund policy?

Explain how your correspondence course works.

The course outline includes the body of knowledge covered in the applicable ASQ or certification body's Category.  The courses are spread over a period of 4 to 7 months to allow time for gaining thorough, in-depth knowledge.  Courses are conducted over the internet via e-mail correspondence between the student and the instructor. Lessons are received by the participant via e-mail. Student completes and return the lesson prior to the due date. The instructor grades and returns the completed lessons to the course participant.  Timing is connected to the ASQ or certification body's examination dates in March/June and October/December for ASQ time slots.  Courses are offered two times per year.*  Note that TBSC is not associated with ASQ or the certification bodies..  TBSC develops its courses to the body of knowledge of the applicable association.

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Are these courses accredited?

YES, TBSC is a fully accredited educational institute by the International Association of Continuing Education and Training (IACET).  All of the courses and work sessions offered by TBSC earn CEUs which can be also be used for application towards RUs from professional associations.

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Who should take these courses?

Engineers, Empowered Employees, Facilitators, Technicians, Supervisors/Managers of Quality, Manufacturing, Manufacturing Engineering, Design, R&D, Purchasing, and Reliabilty.

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How much of my time will be involved?

Based upon skill levels, three to six hours per week average is typically required for a 5 to 7 month duration to gain in-depth knowledge.

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What is included in the course cost?

Cost shown for each course is for individual enrollment which includes text, PlanetQuality.com or its parent company TBSC Inc. supplemental book and materials, postage and handling of the lessons.  Shipping and handling cost covers a one time fee for handling of enrollment and the first shipment.  The participant is responsible for return postage, all custom duties, certification application fees and the cost of any additional reference materials.  Note special group discounts!

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What if I need extra help?

Work sessions are offered to go through face-to-face in-depth reviews and further strengthen preparation for the ASQ or Certification body exam or understanding concepts.  These are held a few weeks prior to the ASQ or Certification body exam date.  (Please note that a correspondence course in normally a pre-requisite for these work sessions.)  Actual dates, locations, and costs related to these work sessions are announced during the course duration and are subject to a minimum number of participants.  See Work Session scheduled dates shown in this brochure.

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Is there a refund policy?

A refund of 80% will be allowed if cancellation is received one week before the course ship date.

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Copyright 2002-2008  [Total Business Service Center]. All rights reserved.
Revised: June 04, 2008 .